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Telecom CRM Manager with extensive experience in CRM Campaign Management, Customer Value Management (CVM), Business Analytics, Digital Sales, and Agile Transformation. Adept at harnessing data-driven insights to elevate customer engagement, retention, and lifetime value in fast-paced, evolving markets.

Brings a strong foundation in Agile methodologies, serving as a certified Scrum Master, guiding teams through successful Agile adoption and delivery.

Recognized for driving cultural shifts toward agility and enabling high-performing cross-functional teams.

Previous roles include Business Analyst in a diverse, multinational team and Project/Product Manager, delivering impactful, customer-focused solutions. Additional experience in the Banking sector adds valuable perspective and commercial insight.

Renowned for exceptional organizational skills, strategic problem-solving, and people-centric leadership. Combines technical acumen with business intelligence to convert complex data into actionable strategies that support growth and innovation.